FAQs

Answers to your most common questions about our products and how to reach us.

Returns

What is your return policy?

You can return or exchange your item within 14 days of arrival. Items must be in their original condition in order to be eligible for a return or exchange.

How can I exchange or return a purchase?

Please visit our Returns/Exchange page. We’ve tried to make returns and exchanges as simple as possible!

Shipping

Do you ship internationally?

If you’d like to order our products outside the United States, please email hello@ourKasama.com and we’ll see what we can do!

Do you ship to P.O. Boxes?

For now, we are unable to ship to P.O. Boxes. Sorry!

How quickly will my order be shipped?

We will out your items within 48 hours of receiving your order. Items shipped via Standard shipping will typically arrive in 5 – 7 business days. Items shipped via Express shipping will typically arrive in 2 – 3 business days.

Product Availability

The item I would like to purchase is sold out.

Please sign up for restock notifications on the product page so we can let you know when the item becomes available. But if you are very passionate about that item coming back, please email us at hello@ourKasama.com – it helps us know which products are most in-demand so we can make more!

Where are your products available?

For now, our products are only available on our website, and at select pop-ups. But if you are a retailer who is interested in selling our products, we would love to speak with you! Please email us at hello@ourKasama.com.

Contact

Press or partnership related questions

Thanks for your interest in Kasama! For press or partnership related questions, please email us at hello@ourKasama.com.

How can I contact you?

Please email us at hello@ourKasama.com and we will reach out as soon as we can.